How to Right a Business Wrong

As a customer dealing with businesses, it is inevitable that you will encounter problems. The problems you experience can range from minor to serve. Here are some steps you can take to correct the issue.

1. Customer Service or Sales Person If you experience a minor issue such as the item you purchased rang up as the wrong price, your best bet is to go to customer service or ask a sales person. These issues are usually easily corrected especially if you catch the mistake before you leave the store.

2. Ask for the Manager If customer service or the sales person is unable to assist you or you are experiencing a problem with customer service/sales person, ask to speak to a manager (you can also ask for a manger when you are on the phone with a customer service person/sales person). The manager is there to help resolve problems and should be knowledgeable about store prices and policies.

3. Call the Corporate Office or Owner If the manager was unsuccessful in dealing with your concern, contact the corporate office or owner of the business. A manager is the person who representing the store for the corporation or owner of the business. If the manager is unable to represent their business, the owner or corporation would want to know about it and should be able to help resolve your problem.

4. Write a letter to the Corporate Office or Owner If you experienced a serious issue such as being treated in an inappropriate manner or an unethical business practice you should take the time to document the incident by writing a detailed letter to the owner or corporate office. In the letter you should state you would like to resolve the incident with the business, include specifics of how the business can rectify the issue.

5. Report to Better Business Bureau If the Corporate Office or Owner fails to respond to your letter or correct the problem in a satisfactory way, report the incident to the Better Business Bureau. http://www.bbb.org/

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